Delete your account in the app
1. From Home, tap the Settings gear at the top of the screen.
2. Scroll to Danger zone, then find Delete account.
3. Enter your password in Current password and type DELETE in the Type DELETE field.
4. Tap Delete account permanently. In the Permanently delete this account? confirmation, tap Delete forever.
Deletion is permanent. Your profile is locked and open gameplay is cancelled when the request is accepted. The app signs you out, and data cleanup continues in the background. No fixed completion time is specified.
Request deletion without the app
Email letsvolleyllc@gmail.com from the email address registered to your Let's Volley! account. Include your username and say that you want your account and associated data deleted.
Support uses your account email and username to locate the account and verify ownership before acting on the request. Never send your password, recovery code, or store credentials. You can send this request without signing in to Let's Volley! or reinstalling it.
What deletion removes
Your player profile and username, position, bio, jersey choices, and profile photos stored by Let's Volley!, including photos awaiting moderation and their upload records. Unclaimed photo uploads become eligible for scheduled cleanup once they are one hour old.
Your friends, sent and received friend requests, match invitations, block relationships, and sent and received pin-gift records and messages. Pins already given to another player remain in that player's inventory.
Your personal XP, level, statistics, leaderboard entries, pin inventory, achievement progress, settings, matchmaking entries, and individual predictions. Historical match and reward totals remain as described below.
Your notifications, notifications about you linked to your account, push tokens and delivery receipts, and account-linked email delivery records. Your sign-in account, account email and password authentication records, sessions, refresh tokens, verification codes, and account-linked rate-limit records are removed.
Your access to purchased features, including Sparkly Volleyball, and our settings and background records used to test and check purchases for your account. The deletion request record is removed when cleanup finishes.
What remains after deletion
Match history, including singles and multiplayer results, rounds, participant statistics, and reward records, remains. Your account references are removed or replaced with a shared Deleted player identity. These records can still contain scores, XP and pin rewards, and achievement awards, but are no longer linked to your player profile.
Purchase and refund records needed to honor store transactions remain for purchase verification, fraud prevention, refunds, accounting, or legal obligations. Records of purchases and items delivered lose their account link but keep store transaction identifiers. Updates from our purchase provider, RevenueCat, that are linked to your account have their account identifiers and stored details cleared. Other purchase-provider records can retain identifiers, including updates received after deletion.
Reports filed by or about you remain for safety and abuse prevention. Your account references become Deleted player, but report text, reasons, details, and moderation notes remain and may still contain information supplied about you. Reviewer references are cleared if the deleted account reviewed a report.
Administrative audit logs remain. Deletion clears direct actor and user-subject links and redacts their metadata. It also clears administrator references on other records. Other audit entries and free-text fields can still contain identifiers or information about you. Retained purchase and safety records are not all anonymous.
For deletions handled by support, we keep the operator's identity, how the request was submitted, whether ownership was confirmed, and the type of deletion request. We remove your account details and the operator's free-text note from that record.
Account deletion does not automatically delete RevenueCat customer records or Apple or Google purchase history. Those providers apply their own privacy and retention terms. Contact support for help with a privacy request involving those records.
Our email and push-notification providers keep their own delivery logs under their privacy and retention policies. Account deletion removes account-linked delivery records stored by Let's Volley!, but does not automatically delete those providers' logs.
How long retained data stays
Retained records are kept as reasonably required for other players' history, safety and service security, fraud prevention, refunds, accounting, or legal obligations. No fixed additional retention period is specified for these records.